Season 1

Welcome to the RV Rental Secrets Podcast, hosted by Stacy Maxon. In this episode, Stacy shares invaluable insights on optimizing your RV rental listings to garner more views and reservations. Drawing from her experience at Fireside RV Rental, which manages hundreds of RVs across platforms like Outdoorsy and RVshare, Stacey delves into the algorithms used by these platforms to boost your listing's visibility. She emphasizes the critical role of high-quality photos, recommending 15 to 20 images that showcase a clean, staged camper in an appealing environment. Professional photos and captivating captions with searchable keywords enhance SEO and attract potential renters.
Stacy then moves on to the importance of a compelling title and description. Advising uniqueness and specificity, she encourages detailing camper amenities, sleeping arrangements, and inclusions/exclusions. Highlighting exclusions in the description not only attracts ideal clients but also filters out those not aligned with your terms. Stacey emphasizes the significance of customer reviews, suggesting that even bad reviews are beneficial. Responding to reviews and offering pet-friendly and delivery options contribute to increased visibility on platforms.
Stacy provides practical tips for quick response times, recommending responses within an hour, and explores the advantages of Instabook, allowing instant RV bookings. She emphasizes the negative impact of frequent cancellations on search results and shares strategies to avoid them, such as keeping calendars updated and having renters cancel on their end. As a bonus, Stacy notes that the current season offers an opportune time to revisit and update your listings for improved performance on RV rental platforms. Tune in for a comprehensive guide to boosting your RV rental business and staying at the forefront of platform algorithms. Don't miss next week's episode for more valuable insights.

Welcome to this week's episode of the RV Rental Secrets Podcast with your host, Stacy Maxon. In today's installment, Stacy dives into the essential topic of expanding your RV rental business using Google Business. Formerly known as Google My Business, this tool proves to be a potent asset for local businesses, particularly RV rental companies, aiming to attract customers and generate leads.
Stacy guides you through the process of creating or claiming your Google Business listing, emphasizing the importance of accurate business information such as name, address, phone number, website, and business hours. Given the prevalence of online searches, having a well-optimized Google listing ensures that potential customers find your business when seeking RV rentals in their area.
The host provides insightful tips on optimizing your business profile, including adding high-quality photos of your RVs, facility, and team members to attract potential renters. Crafting a compelling business description that highlights your unique selling points and selecting relevant categories further enhances your visibility in search results.
Encouraging customer reviews on Google Business is another crucial aspect highlighted by Stacy. Positive reviews not only influence potential customers but also improve your search result ranking. Stacy shares a personal strategy of texting customers post-rental, providing a link for easy review submissions.
Stacy also delves into additional features of Google Business, such as Google Posts, which allows you to share updates, promotions, and special offers, thereby capturing the attention of users searching for RV rentals. The Q&A section and attributes that make your business stand out, like being family or pet-friendly, are explored to help potential renters find the information they need.
To further refine your strategy, Stacy stresses the importance of monitoring insights provided by Google, such as views, clicks, and calls generated from your listing. These insights offer valuable information on how users find and interact with your listing, helping you make data-driven decisions.
In closing, Stacy briefly touches on the option of utilizing Google Ads to put your business at the top of search results, ensuring increased visibility. This episode serves as a quick but comprehensive guide to leveraging Google Business for the success and growth of your RV rental business. So, whether you're listening on the go or at your desk, be sure to revisit these valuable insights and get your Google Business listing set up for a successful upcoming season. Tune in next week for more expert tips from Stacy Maxson on the RV Rental Secrets Podcast.

In this episode of the RV Rental Secrets Podcast, host Stacy Maxon, welcomes guests Lisa and Jason from My RV Resource. The episode kicks off with an introduction to My RV Resource, a comprehensive online directory with over 11,000 listings across 16 categories, serving as a valuable resource for RV owners to find services such as towing, transport, storage, repair, and inspections.
Lisa and Jason, who are both master-certified RV inspectors, share insights into their journey and the formation of My RV Resource in response to customer requests. They discuss the importance of the directory for RV rental businesses in finding reliable repair facilities, especially when dealing with remote locations and unfamiliar service providers.
The conversation touches on the various aspects of RV inspections, highlighting the meticulous process involved in examining the chassis, electrical systems, plumbing, and other components. The hosts emphasize the significance of regular inspections for ensuring the safety and reliability of RV rental units.
The discussion takes a deeper dive into the role of master certification for RV inspectors, detailing the rigorous requirements and ongoing commitments necessary for this distinction. Lisa and Jason share their experience and dedication to maintaining the highest standards in the inspection process, having completed over 1,000 inspections and garnered over 100 five-star reviews on Google.
The hosts stress the importance of customer education, recounting an incident where a lack of awareness led to a potentially hazardous situation with propane in an RV rental. They also address the value of inspections in different scenarios, including pre-purchase inspections for both new and used RVs, end-of-warranty inspections, and annual maintenance inspections for rental companies.
The conversation touches on common issues discovered during inspections, such as sealant maintenance in warm climates, potential problems with AC units, and overlooked safety measures like checking emergency exits. The hosts emphasize the role of regular inspections in contributing to customer satisfaction and preventing future headaches.
The hosts wrap up the episode by sharing tips on successfully working together as a couple in the RV industry, emphasizing the importance of clear task delineation and effective communication.
As a bonus, listeners are directed to Jason's YouTube series, "The Weekly One Reason to get an RV Inspection," providing valuable insights and information for consumers considering RV inspections.
The episode concludes with information on how listeners can connect with Lisa and Jason, either for RV inspection services in Florida through myrvinspection.com or for accessing the RV services directory on myrvresource.com. Social media links and details about Jason's YouTube series are also provided in the show notes for further engagement.
For RV inspection services in Florida visit myrvinspection.com
To access the RV services directory go to myrvresource.com

Introduction:
Welcome to the RV Rental Secret Podcast.
Topic: Strategies for making the most of the slow or off-season.
Particularly relevant for seasonal locations like the Northeast or Northwest.
Ways to Generate Income During the Slow Season:
Charging for Storage:
Charged RV owners for winter storage.
Opened storage facility to other RV owners for additional revenue.
Winterization Services:
Offered discounted winterization for managed units.
Charged others for winterization and maintenance services.
Maintenance and Repairs:
Provided ongoing maintenance and repairs during the winter.
Remained available for emergency calls, addressing issues like furnaces not working or frozen systems.
Renovations:
Undertook interior renovations during the off-season.
Utilized expertise for updating flooring, creating storage, and other interior improvements.
Preparing for the Busy Season:
Professional Photos:
Use the off-season to take professional photos of interiors.
Update listings with high-quality images.
Listing Optimization:
Review and update all listings for accuracy.
Check pricing, and delivery rates, and ensure descriptive content for SEO purposes.
Inventory Check:
Assess and restock supplies.
Organize cleaning and driving kits.
Office Organization:
Review files and receipts for tax preparation.
Utilize a dry-erase board for tracking rentals and fleet maintenance.
Key Management:
Implement a key holder for easy access.
Use key tags for quick identification.
Consider installing a return box for keys during drop-offs.
Marketing and Outreach:
Participate in local RV shows.
Create marketing materials for events.
Reach out to local businesses, fairs, and festivals for partnerships.
Establish connections with campground owners and RV repair shops.
Website Optimization:
Focus on SEO and website optimization.
Ensure up-to-date contact information.
Review headers and keywords for online visibility.
You can get more tips on website optimization in last week's newsletter here.
Conclusion:
Use the slow season strategically to set up for success.
Plan marketing efforts, optimize online presence, and build relationships.
Travel during the off-season if possible, gathering stories to share with renters.
Tune in next week for more insights. Thanks for joining the RV Rental Secret Podcast.

Welcome to another exciting episode of the RV Rental Secrets Podcast! I'm Stacy Maxon, your host, and today we're diving back into the fundamentals of starting an RV rental business. As the RV rental industry gains popularity, there's a wealth of opportunities waiting for you. In this episode, I'll explore the numerous benefits of launching your RV rental business, from the flexibility it offers to the freedom to travel and the sense of community that comes with it.
Firstly, flexibility is a key advantage. Managing your own business allows you to tailor your schedule around personal and family commitments. As a parent myself, I share personal experiences of being able to balance family time while successfully running an RV rental business during peak seasons.
Another perk is the opportunity to travel. Owning an RV rental business encourages you to explore and become familiar with the RVs you offer, enabling you to provide valuable insights and recommendations to renters. I share stories of our family adventures, from the Smoky Mountains to Key West, made possible through the flexibility of our RV rental business.
Moreover, the sense of community in the RV rental industry is invaluable. Whether through franchise partnerships or online communities, having a support network can be a game-changer, especially for those starting out. I emphasize the importance of connecting with like-minded individuals to share ideas and gather insights.
Financial benefits are, of course, a significant motivator for starting an RV rental business. I delve into the potential for extra income and the scalability of the business, sharing personal experiences of rapid growth that allowed my husband to leave his job after 16 years.
In the latter part of the episode, I shift gears to discuss the essential elements you need to kickstart your RV rental business. Starting with the obvious—a reliable RV—I guide you through alternative paths for those without their own RV, such as managing rentals for other RV owners.
Insurance is a critical aspect, and I touch on different insurance options, including platform-provided insurance and commercial policies like MBA insurance. Marketing strategies are vital for visibility, and I offer insights into creating a strong brand, setting up social media accounts, and partnering with local businesses.
Lastly, community and mentorship play a crucial role. Whether through franchises or individual mentorships, learning from experienced individuals can save time and resources. I encourage listeners to reach out, ask questions, and build connections within the thriving RV rental community.
If you're passionate about the RV rental industry or considering starting your own business, this episode is packed with valuable insights. Don't forget to leave a review if you enjoy the podcast, and share it with anyone looking to embark on their RV rental journey. Thank you for tuning in, and I look forward to our next adventure together!

Welcome to another episode of the RV Rental Secrets Podcast! Today, we have a special guest, Allie from MBA Insurance, sharing valuable insights into RV rental insurance.
About MBA Insurance:
MBA Insurance, founded in 1978 and part of the Brown and Brown family since 2015, specializes in comprehensive vehicle rental insurance for recreational vehicles.
They cover a range of vehicles, including motorhomes, trailers, power sports like UTVs and ATVs, traditional motorcycles, trucks, vans, SUVs, and Jeeps.
Key Points from the Interview:
In-House Management: MBA is a program administrator, handling everything in-house, from quoting to policy issuance, setting them apart from other agencies.
Admitted Paper vs. ENS: MBA writes policies on admitted paper, providing more regulatory backing compared to the access and surplus (ENS) policies often found on peer-to-peer platforms.
Seasonal Pricing and Flexibility: MBA offers seasonal pricing and flexibility to accommodate the off-season periods, aligning with the needs of RV rental business owners.
Primary Coverage: MBA provides primary coverage, distinguishing itself from platforms offering secondary insurance, and ensuring prompt claims handling without seeking other sources first.
Continuous Coverage: Unlike platform-based coverage that typically applies only during active rentals, MBA's coverage extends to times when the vehicle is not rented, providing peace of mind for owners.
Types of Coverage: Allie emphasizes the importance of physical damage coverage, liability coverage during operation and rental, and general liability for premises if applicable.
Exclusions and Limitations: Be aware of potential exclusions such as loss of use and interior damage. Understanding deductibles and having roadside assistance plans are also crucial.
Claims Process: Proper documentation, including check-in and check-out forms or even videos, ensures a smooth claims process. Promptly educating renters on vehicle operation adds an extra layer of protection.
Premiums and Billing: Premiums are issued on an annual basis, with monthly billing determined by factors like location, vehicle value, and fleet size.
Closing Thoughts:
Allie suggests discussing specific insurance needs with your agent, ensuring a clear understanding of coverage terms, limitations, and any seasonal adjustments.
How to Get a Quote:
Visit MBA Insurance's homepage and click on the "Get a Quote" button. Alternatively, reach out directly to Allie for personalized assistance.
 

In this episode of the RV Rental Secrets Podcast, we welcome Rose and Glenn Willard from Reset Your Journey. Rose and Glenn share their insights on the importance of customer service and their experiences from their life on the road in an RV.
About Our Guests
Rose and Glenn Willard are the founders of Reset Your Journey. They spent two years traveling full-time around the country in an RV with their children. Before embarking on this journey, they had a successful brick-and-mortar business that operated for over two decades. In this episode, they share their transition from a traditional business to RV life and their future entrepreneurial plans.
The Importance of Customer Service
The conversation takes a turn toward the critical aspect of customer service. Rose and Glenn highlight the significance of this often-overlooked element in the RV rental business. They discuss how personalization, responsiveness, and active listening can make a massive difference in customer satisfaction.
They stress the importance of making customers feel heard and valued, as these small efforts can lead to five-star reviews and repeat business. The RV rental business is highly competitive, and excellent customer service can set your business apart.
Systems for Exceptional Customer Service
Rose and Glenn share insights into how they used systems to enhance their customer service. They mention the use of canned responses in email communication, streamlining the process of responding to inquiries and leads. They also highlight the value of using customers' first names in interactions and offer tips for personalizing your interactions with renters.
Asking for Reviews
One important aspect of customer service is asking for reviews. Rose and Glenn emphasize the value of asking customers for feedback and online reviews. They share their strategy of reaching out to customers after their RV experience, checking in, and requesting a review on Google. They also mention how easy it is to make the process simple for customers, such as sending them a direct link to leave a review.
Continuous Improvement
The conversation concludes with a discussion of continuous improvement. Rose and Glenn advise RV rental business owners to always seek feedback and to be open to suggestions and criticism. They share how making small adjustments based on customer feedback can lead to better experiences for future renters.
Connect with Rose and Glenn Willard
If you want to learn more about Rose and Glenn and Reset Your Journey, you can visit their website at Reset Your Journey. You can also contact them through their website.
For more RV-related content and inspiring stories of RV entrepreneurs, check out the RV Entrepreneur Podcast.

In this episode of the RV Rental Secrets Podcast, Garr Russell takes over as the host to interview Ty Crandall from Credit Suite, with a focus on business credit for the RV rental industry. Ty introduces himself as the CEO of Credit Suite and explains their mission to help business owners secure funding and build their business credit.
Garr discusses the importance of setting up an LLC to separate personal and business liabilities and highlights how most RV rental businesses start as personal ventures without considering the potential for growth. Ty emphasizes the significance of business credit in securing funding for various aspects of an RV rental business, such as acquiring inventory, storage facilities, tow vehicles, and more.
Ty and Garr dive into the fundamentals of business credit. Ty explains that business credit is credit for a business, analogous to how consumer credit is for individuals. Business credit establishes a separate credit profile linked to the business's EIN (Employer Identification Number) instead of the owner's personal social security number. This separation limits personal liability and opens up opportunities to access higher credit limits compared to consumer credit.
The conversation moves on to discuss the process of building business credit, starting with the setup of a credible business foundation. This includes having a distinct business address, phone number, website, email, and obtaining any necessary licenses. Ty recommends setting up an entity (such as an LLC) and obtaining a Dunn & Bradstreet number, which is a unique identifier for businesses.
Ty introduces two ways to begin building business credit. The first method is the Credit Line Hybrid program, which offers significant credit lines with zero percent interest, making it suitable for investing in an RV rental business. The second approach involves starter vendors like Uline, Granger, and Murphy's Express, which provide credit without requiring personal guarantees or credit checks and report the credit to business credit agencies.
Once businesses have a few accounts reporting on their business credit profile, they can progress to secure revolving credit from retailers like Home Depot, Lowe's, and others. This revolving credit can be used to further expand the business. Ty points out that the process can be accomplished in a relatively short timeframe, typically within a few months, with expert guidance.
Garr discusses the coaching and mentoring provided by Fireside RV for their franchisees, emphasizing the value of learning from experts who have already blazed the trail. Ty mentions the resources available on Credit Suite's website, including guides, videos, and information on paid programs that can expedite the business credit-building process.
The episode concludes with Garr highlighting the importance of surrounding oneself with knowledgeable mentors and partners to accelerate business growth. 
To learn more about business credit you can visit some of the guides mentioned in today's episode:
EIN Credit Guide
Dun & Bradstreet
Credit Suite