RV Rental Secrets

Welcome to another episode of the RV Rental Secrets Podcast! Today, we have a special guest, Allie from MBA Insurance, sharing valuable insights into RV rental insurance.
About MBA Insurance:
MBA Insurance, founded in 1978 and part of the Brown and Brown family since 2015, specializes in comprehensive vehicle rental insurance for recreational vehicles.
They cover a range of vehicles, including motorhomes, trailers, power sports like UTVs and ATVs, traditional motorcycles, trucks, vans, SUVs, and Jeeps.
Key Points from the Interview:
In-House Management: MBA is a program administrator, handling everything in-house, from quoting to policy issuance, setting them apart from other agencies.
Admitted Paper vs. ENS: MBA writes policies on admitted paper, providing more regulatory backing compared to the access and surplus (ENS) policies often found on peer-to-peer platforms.
Seasonal Pricing and Flexibility: MBA offers seasonal pricing and flexibility to accommodate the off-season periods, aligning with the needs of RV rental business owners.
Primary Coverage: MBA provides primary coverage, distinguishing itself from platforms offering secondary insurance, and ensuring prompt claims handling without seeking other sources first.
Continuous Coverage: Unlike platform-based coverage that typically applies only during active rentals, MBA's coverage extends to times when the vehicle is not rented, providing peace of mind for owners.
Types of Coverage: Allie emphasizes the importance of physical damage coverage, liability coverage during operation and rental, and general liability for premises if applicable.
Exclusions and Limitations: Be aware of potential exclusions such as loss of use and interior damage. Understanding deductibles and having roadside assistance plans are also crucial.
Claims Process: Proper documentation, including check-in and check-out forms or even videos, ensures a smooth claims process. Promptly educating renters on vehicle operation adds an extra layer of protection.
Premiums and Billing: Premiums are issued on an annual basis, with monthly billing determined by factors like location, vehicle value, and fleet size.
Closing Thoughts:
Allie suggests discussing specific insurance needs with your agent, ensuring a clear understanding of coverage terms, limitations, and any seasonal adjustments.
How to Get a Quote:
Visit MBA Insurance's homepage and click on the "Get a Quote" button. Alternatively, reach out directly to Allie for personalized assistance.
 

In this episode of the RV Rental Secrets Podcast, we welcome Rose and Glenn Willard from Reset Your Journey. Rose and Glenn share their insights on the importance of customer service and their experiences from their life on the road in an RV.
About Our Guests
Rose and Glenn Willard are the founders of Reset Your Journey. They spent two years traveling full-time around the country in an RV with their children. Before embarking on this journey, they had a successful brick-and-mortar business that operated for over two decades. In this episode, they share their transition from a traditional business to RV life and their future entrepreneurial plans.
The Importance of Customer Service
The conversation takes a turn toward the critical aspect of customer service. Rose and Glenn highlight the significance of this often-overlooked element in the RV rental business. They discuss how personalization, responsiveness, and active listening can make a massive difference in customer satisfaction.
They stress the importance of making customers feel heard and valued, as these small efforts can lead to five-star reviews and repeat business. The RV rental business is highly competitive, and excellent customer service can set your business apart.
Systems for Exceptional Customer Service
Rose and Glenn share insights into how they used systems to enhance their customer service. They mention the use of canned responses in email communication, streamlining the process of responding to inquiries and leads. They also highlight the value of using customers' first names in interactions and offer tips for personalizing your interactions with renters.
Asking for Reviews
One important aspect of customer service is asking for reviews. Rose and Glenn emphasize the value of asking customers for feedback and online reviews. They share their strategy of reaching out to customers after their RV experience, checking in, and requesting a review on Google. They also mention how easy it is to make the process simple for customers, such as sending them a direct link to leave a review.
Continuous Improvement
The conversation concludes with a discussion of continuous improvement. Rose and Glenn advise RV rental business owners to always seek feedback and to be open to suggestions and criticism. They share how making small adjustments based on customer feedback can lead to better experiences for future renters.
Connect with Rose and Glenn Willard
If you want to learn more about Rose and Glenn and Reset Your Journey, you can visit their website at Reset Your Journey. You can also contact them through their website.
For more RV-related content and inspiring stories of RV entrepreneurs, check out the RV Entrepreneur Podcast.

In this episode of the RV Rental Secrets Podcast, Garr Russell takes over as the host to interview Ty Crandall from Credit Suite, with a focus on business credit for the RV rental industry. Ty introduces himself as the CEO of Credit Suite and explains their mission to help business owners secure funding and build their business credit.
Garr discusses the importance of setting up an LLC to separate personal and business liabilities and highlights how most RV rental businesses start as personal ventures without considering the potential for growth. Ty emphasizes the significance of business credit in securing funding for various aspects of an RV rental business, such as acquiring inventory, storage facilities, tow vehicles, and more.
Ty and Garr dive into the fundamentals of business credit. Ty explains that business credit is credit for a business, analogous to how consumer credit is for individuals. Business credit establishes a separate credit profile linked to the business's EIN (Employer Identification Number) instead of the owner's personal social security number. This separation limits personal liability and opens up opportunities to access higher credit limits compared to consumer credit.
The conversation moves on to discuss the process of building business credit, starting with the setup of a credible business foundation. This includes having a distinct business address, phone number, website, email, and obtaining any necessary licenses. Ty recommends setting up an entity (such as an LLC) and obtaining a Dunn & Bradstreet number, which is a unique identifier for businesses.
Ty introduces two ways to begin building business credit. The first method is the Credit Line Hybrid program, which offers significant credit lines with zero percent interest, making it suitable for investing in an RV rental business. The second approach involves starter vendors like Uline, Granger, and Murphy's Express, which provide credit without requiring personal guarantees or credit checks and report the credit to business credit agencies.
Once businesses have a few accounts reporting on their business credit profile, they can progress to secure revolving credit from retailers like Home Depot, Lowe's, and others. This revolving credit can be used to further expand the business. Ty points out that the process can be accomplished in a relatively short timeframe, typically within a few months, with expert guidance.
Garr discusses the coaching and mentoring provided by Fireside RV for their franchisees, emphasizing the value of learning from experts who have already blazed the trail. Ty mentions the resources available on Credit Suite's website, including guides, videos, and information on paid programs that can expedite the business credit-building process.
The episode concludes with Garr highlighting the importance of surrounding oneself with knowledgeable mentors and partners to accelerate business growth. 
To learn more about business credit you can visit some of the guides mentioned in today's episode:
EIN Credit Guide
Dun & Bradstreet
Credit Suite

In this episode of the RV Rental Secrets Podcast, host Stacy Maxon explores the concept of 10x growth for RV rental businesses, inspired by the book "10x Is Easier Than 2x" by Ben Hardy. The episode is divided into two parts, with the first part covered in this summary.
Stacy starts by introducing the concept of 10x growth, emphasizing that it's not about adding more but focusing on quality and removing what isn't essential. She shares insights from Ben Hardy's book and how it can be applied to RV rental businesses.
The discussion begins with the importance of recognizing the 10x jumps you've made in your life, such as getting married, becoming a parent, or starting a business. Stacey encourages listeners to reflect on their own journey and growth over the years.
Chapter one of the 10x philosophy is discussed, highlighting the 80/20 principle, also known as the Pareto principle, where 20% of your efforts produce 80% of your desired results. Stacey explains that going 10x involves focusing solely on the 20% that brings the most results and not getting bogged down in the remaining 80%.
Stacy distinguishes between 2x thinking, which is working in the business, and 10x thinking, which involves working on yourself and on the business. She shares the example of Linda from Keller Williams, who achieved 10x growth by using the "who's not how's" approach, where she hired experts rather than trying to do everything herself.
The episode encourages franchise owners to consider expanding their horizons by purchasing territories or regions, enabling them to receive income from multiple franchises. Stacey suggests thinking bigger and 10x-ing your business by setting larger goals.
Stacy provides discussion questions for listeners to reflect on their 20% of activities that can lead to 10x growth, focusing on what excites and energizes them the most. She emphasizes the importance of identifying one's unique ability and outsourcing tasks that don't align with it.
Chapter two of the 10x philosophy focuses on elevating standards, embracing your unique ability, and striving for mastery. Stacey encourages listeners to be honest with themselves about their desires and expand their vision to think exponentially bigger.
The concept of the four freedoms—time, money, relationships, and purpose—is discussed, emphasizing the importance of not only having money but also understanding what it means to you and how it can enhance your life.
Stacy concludes by reiterating the significance of embracing your unique ability, mastering it, and pursuing your 10x goals to make work feel like play.
If this episode resonates with you, check out my 10x Your RV Rental Business workshop through the following link https://www.firesidervrentalfranchise.com/10x-your-rv-rental-business
Tune in next week for the second part of the 10x growth training. Thank you for listening to the RV Rental Secrets Podcast.

Welcome to the RV Rental Secrets Podcast, hosted by Stacy Maxon. In this episode, we dive into the world of Instagram and how it can be a powerful tool for your RV rental business. Stacy starts by sharing her recent experience at Funnel Hacking Live, a marketing conference where she learned valuable insights about using short-form video, specifically Instagram Reels, to boost your business.
Stacy emphasizes the importance of setting up your Instagram account correctly. You have the option to create a personal account or a business account, and she guides you through the steps of optimizing your profile, including selecting the RV rental category, adding a profile picture, and crafting a compelling bio with a clear call to action.
Next, Stacy breaks down the different elements of Instagram, starting with the main grid or feed. She recommends creating nine posts to complete your grid if you're starting a new account and advises using five content buckets to keep your posts varied and engaging. These buckets can range from RV rentals and travel tips to entrepreneurship and personal interests, allowing your audience to get to know you better.
Moving on to Instagram Stories, Stacy explains how these disappearing videos can offer a behind-the-scenes look into your daily activities. She suggests using interactive features like polls, questions, and links to engage with your audience and create a more personal connection.
The focus then shifts to Instagram Reels, which are currently popular and have high reach potential. Stacy recommends using the CapCut app for editing, emphasizing the importance of adding captions since many viewers watch videos without sound. She also highlights the value of using trending audio and watching other reels for inspiration.
Stacy introduces the "60-second webinar" framework for creating Reels, designed to hook viewers with a story, provide three tips, and end with a call to action. She suggests using the BigVU app to follow this script effectively.
The discussion turns to the role of hashtags in boosting visibility. Stacy recommends relevant RV-related hashtags with 100,000 to 1 million posts and suggests using location-specific and event-related hashtags to target a local audience and potentially get featured by campgrounds or other businesses.
For post inspiration, Stacy advises sticking to your chosen content buckets and focusing on content that educates, engages, or entertains your audience. Educative posts can include RV travel tips and safety advice while engaging content involves asking questions and creating polls to increase interaction. Entertaining content can include funny or emotional stories, user-generated content, and inspirational quotes.
Stacy provides best practices for Instagram, including posting consistently, using original photos and videos, and batching your posts for efficiency. She also encourages creators to limit their time-consuming consumption of other content and focus on creating their own.
In conclusion, Stacy invites listeners to participate in a FREE 21-day Instagram Reels Challenge to enhance their RV rental businesses. This challenge includes 21 prompts for Reels, allowing you to showcase your business and connect with potential renters.  You can get instant access to the challenge by signing up for our newsletter here.
Thank you for tuning in to this episode of the RV Rental Secrets Podcast, and happy renting! Don't forget to check out the show notes for more information and resources.

Welcome to the RV Rental Secrets Podcast! In this episode, we're joined by Nicole from That Road Trip Mom, the owner of the Escape and Explore Box, a monthly subscription box designed for RVing families. Nicole shares her mission to inspire families to escape the every day and explore the USA while making cherished memories together. She curates the subscription box with items that enhance the RVing experience.
For RV business owners, Nicole suggests that adding her subscription box as a surprise bonus for renters, especially for special occasions like birthdays or anniversaries, can be a great customer service gesture.
Nicole's journey into the RVing world began in 2017 when she started traveling in RVs with her ex-husband during his work trips. After their first significant road trip, they decided to purchase an RV. Following a divorce, Nicole continued her RV adventures and eventually got her own RV that she could tow with her Pathfinder.
Her decision to start renting out her RV stemmed from a desire to make extra income to cover the RV's expenses. In her first year of renting, Nicole pleasantly surprised herself with consistent bookings, one per month from April onwards.
Nicole resides in the Monadnock region of New Hampshire, where the camping season is relatively short, similar to neighboring New York.
One of the biggest challenges Nicole faced when renting out her RV was getting started—writing compelling listings, gathering necessary information, and getting the RV listed. Once listed, the rental process largely managed itself.
In contrast, a challenge for the host of the podcast was the process of removing personal belongings before each rental and then packing them back in after. With a large family and pets, this task required significant effort.
Regarding delivery and pickup, Nicole primarily had renters pick up the RV, but she expressed an interest in offering more delivery options in the future due to the added control and the platform's preference for such listings.
The podcast host inquired whether Nicole's first year of renting her RV had ignited a desire to expand her RV rental business. While she contemplated it, logistical issues like storage and management prevented her from pursuing additional RVs at the moment.
Nicole cherished the interactions with her renters, many of whom were first-time RVers. She enjoyed witnessing their excitement and satisfaction as they embarked on their RVing journeys.
The discussion touched on recommended campgrounds and travel destinations. While Nicole mentioned a few campgrounds in her region, most renters preferred locations an hour or so away from her location, often in state parks or other scenic spots.
As a parting piece of advice, Nicole emphasized the importance of taking the leap and getting started in the RV rental business. She encouraged potential hosts to trust the rental platforms, use insurance for peace of mind, and believe that everything will work out.
You can find Nicole on her website, That Road Trip Mom, where information about her subscription box and RV adventures is available. She also maintains an active Instagram account under the same name, sharing updates on her travels and subscription box openings.

Welcome to another exciting episode of the RV Rental Secrets Podcast. I'm Stacy Maxon, your enthusiastic host, and I'm here to be your guiding light on the journey of launching, growing, and successfully managing a profitable RV rental business.
In today's episode, we're delving into an invaluable marketing strategy known as the Dream 100, specifically tailored for local RV rental businesses. I first encountered this strategy from the marketing guru Russell Brunson, and it's all about establishing meaningful connections within your industry. I'm sharing this with you today as I prepare to attend Funnel Hacking Live, a marketing conference by ClickFunnels, where I hope to gain more insights to benefit our community.
So, let's dive into the Dream 100 strategy. At its core, Dream 100 is a marketing approach focused on identifying and targeting a select list of 100 individuals, companies, or entities with the potential to profoundly impact your business. These could be influential campgrounds, storage facilities, RV repair shops, event managers, promoters, or local businesses that can help your RV rental business flourish.
The first step is research and selection. Start by compiling a comprehensive list of these potential allies, using a spreadsheet to keep track.  You can get a FREE copy of the spreadsheet I use here. Think about campgrounds in your area, storage facilities, RV repair shops, and more. These are the individuals and entities you want to connect with to foster future growth.
Next comes engagement and relationship building. Once your Dream 100 list is set, focus on building genuine connections with each of them. This could involve personalized outreach, sharing valuable content, or actively engaging with their social media posts. The goal is to become a familiar and valuable presence in their world.
Providing consistent value is crucial. Regularly share insights, information, or resources that could benefit your Dream 100 contacts. Demonstrating your expertise and generosity keeps you on their radar and positions you as a trusted resource in their eyes. Offer a helping hand without expecting immediate returns.
Collaboration and partnerships are the natural outcomes of these nurtured relationships. As you build trust and rapport, opportunities for mutually beneficial partnerships may arise. It's essential that these collaborations are grounded in a spirit of reciprocity. Share, support, and then seek assistance when the time is right. For instance, if you've been consistently referring customers to a campground, propose a formal partnership.
Over time, as you continue nurturing these connections and demonstrating your value, some of the individuals or companies on your Dream 100 list may convert into clients, partners, or advocates for your business. This isn't just about business; it's about human connection and helping each other succeed.
In addition to the Dream 100 strategy, there are plenty of local networking opportunities. Consider joining your local Chamber of Commerce or business networking groups to expand your reach further.
I hope you found this episode insightful and inspiring as you explore how the Dream 100 strategy can boost your RV rental business. Join us next week for an exciting conversation with Nicole, the road trip mom, who will share her experiences renting out her personal RV. Until then, happy RV renting!

In this episode of the RV Rental Secret Podcast, the host engages in an insightful conversation with Kimberly Crossland from Roadpreneur and Cruising and Campfires. Kimberly shares valuable insights on the power of one-on-one conversations with potential customers compared to public interactions, such as comments on social media platforms. She highlights that individuals often hesitate to ask specific questions in public forums due to concerns about judgment, trolls, or overwhelming responses. In contrast, one-on-one conversations through emails or direct messages foster trust and allow business owners to guide potential customers effectively.
Kimberly illustrates this concept with an example from the RV rental industry. When a customer reaches out personally with questions about their upcoming RV trip, it opens the door for deeper engagement and sales opportunities. By providing thoughtful and personalized responses, business owners can build trust and offer tailored solutions, such as recommending specific RV features for families with children. This personalized approach eases customers' concerns and enhances their experience, which can be crucial in the RV rental industry.
Furthermore, Kimberly emphasizes the importance of using newsletters as a powerful tool for building trust and relationships with customers. She discusses how newsletters help businesses become trusted resources in their industries. By addressing common customer questions and concerns, newsletters provide value and establish credibility. Customers who trust your expertise are more likely to choose your services, refer you to others, and engage with your content on social media.
Kimberly also highlights the role of social media in extending the trust established through newsletters. Sharing customer success stories and insights gathered from personal conversations on social media platforms can further strengthen your business's reputation. She emphasizes that newsletters and social media should work together to create a continuous cycle of trust-building and customer engagement.
The episode concludes with Kimberly explaining her choice of Substack as a platform for newsletters and how it complements her business model. She shares her strategies for offering both free and paid content through Substack, creating multiple income streams, and keeping her audience engaged.
Listeners are encouraged to visit Kimberly's websites, Roadpreneur.com and CruisinandCampfires.com, to explore her newsletters and stationery products designed for RV rental owners. Kimberly also offers special pricing for stationery products to RV rental businesses, check out her wholesale pricing here.